OK. So not really a business that has a local building. But one that I have to use as I live in the VERY small town of Seguin now and they don't have a lot of choices.
I got Virgin Mobile from my local Walmart. I was told it had unlimited 4G at a decent price, so I was excited to get this going. Well, Seguin doesn't have 4G service. Ugh! I found this out after I bought and had it open and home. Oh well, I will just use 3G.
It was a nightmare to set up from the beginning. If you don't like overseas customer service (I hate it), then you will NOT enjoy Virgin Mobile. It has been 3 months and 100% NIGHTMARE.
First of all, they will try to scam you out of all of your MB's of service you are supposed to get. ALWAYS check to make sure. They will say they know it is a problem, and yet it happens month after month. My guess is that it is done on purpose and they hope people won't notice and pay again without getting what they paid for. Why else wouldn't they fix this KNOWN problem for 3 months?
You will constantly be put on hold with the SAME 30 second recording blasting in your ear. "you are listening to Virgin Mobile..." ugh SUPER, SUPER annoying. Again, I think this is a tactic to make you hang up and give up. They will consistently put you on hold when you have a complaint.
Make sure you complain to a supervisor. The regular call-takers will tell you they are escalating your concern and it will be handled in 24 hours (this is when the internet is cut off because they are ripping you off of your PAID FOR MB'S). Well, it won't be back on in 24 hours. Ask for a supervisor and demand credit. This is totally not appropriate for a business run by a very rich and successful businessman.
Pay more with another company. Run, don't walk, away from Virgin Mobile!!!
