Wednesday, April 4, 2012

China Palace in San Marcos Texas

This review is for the China Palace restaurant in San Marcos. Texas.  This is the one on Bugg Lane, near Dairy Queen and Half Price Books.

This restaurant used to be so good when it first opened.  The food was always hot.  The servers were friendly.  Now, this is a different story.

The restaurant closes at 930pm.  But if you go after 8pm, you will get old food.  And they let the food run out.  Once it is gone, it is going to stay gone.  They do not replenish food after 8pm.  You will find half of the meat trays empty.  The only things left are the old things that nobody has wanted to eat.  It is so ridiculous.

Another problem is that nobody there speaks english at all.  From the hostess to the waiters to the manager.  Nobody has any idea what you are saying.  This would be fine if there was at least 1 or 2 people there who have contact with customers who can actually talk to you! It drives me crazy every time.

I think a new manager or two is needed.  Someone who is fluent (I mean really fluent) in english and who understands customer service.  Perhaps a college graduate or just an experienced manager who speaks both languages.  The people there are more interested in sitting down to eat themselves than serving drinks or checking on customers.

Please, please get some new management! Keep food in the trays!  Try to please your customers!

We are not going back.  We used to go regularly.  But after two trips after 8pm that were horrible, NEVER AGAIN.

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